F.A.Q

There is no contract to sign. Payment is due when our services are performed. You may pay by cash, check, or credit card. All bank charges incurred due to NSF checks will be passed on to the client at a flat rate of $25 per check. All cleans require a credit card on file. As a token of our appreciation we will deduct $20.00 off your next cleaning for each referral who becomes a new recurring customer of  Carvalho's Cleaning LLC.

No. We know we must earn your trust and approval each time we visit your home. That is why Carvalho’s Cleaning does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.

Yes, Carvalho’s Cleaning Services, is fully insured and licensed. All of our employees are bonded. If you would like more information, simply ask. We understand that your home is one of your most valuable possessions. We treat it that way, by handling your home, your key and your belongings as if they were our own. When you invite our Carvalho’s Cleaning team into your home, you can be completely confident in your decision. Even if you aren’t home when we come to clean, rest assured that we keep your key safe and secure throughout the cleaning process. We value the trust that you place in us.

We use all of our own cleaning supplies, chemicals and equipment. If you have a specific product that you would like us to use, we will gladly accommodate your wishes.

Essentially, you are paying for cleaning time. You can save money by straightening up before we come, so we can spend our time doing what we do best… get right to the cleaning.

We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, Carvalho’s Cleaning will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.

We leave nothing to memory. Each home is treated with special care. We take detailed notes about each home and we always double-check our notes before leaving your home. A regularly assigned team will clean your home. All employees are uniformed, insured, and bonded.

Flexibility. We understand that you may need to change the cleaning day once in a while. Just contact us about 24 hours before and we will rearrange a new day. We are very flexible. If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service.

If you need to cancel a scheduled cleaning visit we appreciate a 24-hour notice. When short notice is given, we may need to charge a $25 fee if the team cannot be reassigned.

Our normal workdays are Monday through Saturday from 9:00 am to 5:00 pm. We will make every effort to meet your needs.

Absolutely. If you would like a list of references, please call us.

Yes, we are happy to provide personally estimates for your convenience. This is a good way to get a better understanding of your home, its cleaning requirements and your cleaning needs. We can then give you a price to clean your home that will fit your budget. Contact us today for your free estimate!

The first time we visit your home it is new to our team members. They must learn the layout, knick knacks and any specific needs your home requires. By providing you with this extra attention the first cleaning, we can continue regular “maintenance” visits once it has been thoroughly (detailed) cleaned the first time. After the 2nd visit the right amount of time will be set up for regular visits.

No,Carvalho's Cleaning LLCis a small locally family owned company and operated by members of our community. We are devoted to performing quality cleaning coupled with excellent customer service.

Most of our customers are not home during our cleaning. They provide us with a key and an alarm code if necessary. If you prefer to be home and let the cleaners in we will provide you with an approximate time that the cleaners will be there within a three hour window -- i.e. 8:30 am to 11:30 am or 11:00 am to 2:00 pm. We will do our best to schedule you at the time of day that works best for you, but please understand with cleaning hundreds of homes each month it is difficult to give you an exact time that the cleaners will arrive. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning you will be assessed a lock-out/re-schedule charge of $45.00.

Your key is coded as soon as it enters the office. It will be stored with a "double-blind" system in a locked key storage box. The day of your scheduled cleaning, your key is matched to your cleaning ticket. At the end of the day, the team leader returns all keys to management who places them back into the secured storage box. Your  key is stored with only a code and never your name or address.

If your scheduled residential maid services cleaning falls on a holiday that Carvalho's Cleaning observes, we will contact you to reschedule your cleaning. We do not clean on the following days:
-New Years Day
-Memorial Day
-Independence Day
-Labor Day
-Thanksgiving Day
-Christmas Day

We will notify you before a visit that falls on a holiday, advising you of which day your visit has been moved to. We will do whatever we can to accommodate your needs.

We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, they sign an agreement barring them from performing any home-related services for any of our past or present customers. However, if you do wish to employ a staff member, our referral fee is $1,000.00. We consider our employees our most valuable asset and charge accordingly.

We ask that you provide for the restraint and safety of your pets. We take great care to ensure that indoor cats stay indoors, but our cleaners need to hold the doors open to enter and carry in the equipment. Most dog owners will assure us that their pet would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they often can behave quite differently when the owner is not there and strangers are " invading" their territory. Many of our customers have dogs, but are able to minimize the risk to our cleaning staff by confining them to an area not being cleaned.

Yes, and they make a perfect gift for almost any occasion.
They are available in any denomination and can be used for recurring service or a one time only clean. We will be happy to send them to you or the recipient.

Please remove anything that is blocking our access to your windows. Additional charges may apply if there is difficulty with removal of screens or hardware, blockades, gates, plants or guards. Please remember that we are not responsible for damage to cracked or chipped windows. Any torn screens will be cleaned best effort. If you have old or damaged hardware we can not be held responsible for damage. We are only cleaning your windows and not doing stain or spot removal on the glass. For newer construction we are not responsible for fabrication defects or fabricating debris on tempered glass.

If you are not completely satisfied, we gladly return and re-clean whatever is in question at no additional charge, guaranteed. If you see something that’s not up to par, just let us know within one business day after the cleaning. We promise to correct it by returning at the earliest possible moment, without a bit of hassle.