There are a lot of contracted cleaning companies out there that are all about one thing: Volume. These types of cleaning companies measure success by the size of their client list.
At Carvalho’s Cleaning, we use a different standard to measure whether or not we are successful: How happy our clients are with the quality of our services.
Quality Over Quantity
Qualitative measurements include things like client retention, satisfaction survey results, and everyday face-to-face interactions with the people we serve. If there is a problem, we want to know about it immediately so we can resolve it instantly. Conversely, if we are doing a great job, we want to share praise with our front-line employees.
While serving hundreds of clients throughout South Florida, we have discovered something important: If you genuinely care about the people you serve, they will care about you. That’s why Carvalho’s Cleaning is one of Florida’s fastest-growing commercial and residential cleaning companies.
And while growth is important, it’s not the driving factor for our business. Our clients are.
Exceeding Expectations
You see, at Carvalho’s Cleaning, it’s not enough for us to meet the bare minimums of your cleaning job. We want to exceed expectations by a country mile each time, every time. We aren’t happy until you are absolutely thrilled about the quality of the cleaning services you received. And we want you to tell us about it and your neighbors as well.
Some cleaning companies spend huge amounts of money promoting their services in advertisements. At Carvalho’s Cleaning, we still rely on good, old-fashioned word of mouth to attract new clients. That’s because the people who are blown away by the quality of our cleaning services are the best advocates for our business. And who would you trust more: A Facebook ad or your next-door neighbor?
At Carvalho’s Cleaning, we want to be a different kind of commercial and residential cleaning company. We want to be the cleaners you recommend to your family and friends.
