F.A.Q

– How are you keeping our homes and offices safe from COVID-19?
We closely monitor updates from the Centers for Disease Control and Prevention (CDC) to ensure that we are following all current guidelines. Our cleaning procedures align with CDC recommendations to safeguard your spaces.

– What steps are you taking to prevent cross-contamination?
To prevent the spread of viruses, our team uses hand sanitizer before entering and after exiting each location. We also wear disposable gloves and masks during each cleaning to maintain a contamination-free environment. All equipment is sanitized after every use, and used microfiber cloths and mop heads are sealed in bags for disinfection at our facility. We use hospital-grade disinfectants that eliminate 99.999% of viruses, bacteria, and COVID-19.

– How do I pay for my cleaning?
Payment is due at the time of service, and no contracts are required. We do not accept cash or checks; we apologize for any inconvenience. After each service, we will send you an invoice with the agreed amount, which you can conveniently pay online using a credit/debit card, Zelle, or Venmo. As a token of our appreciation, you’ll receive a $20 discount on your next cleaning for each referral that becomes a recurring customer.

– Do I have to sign a service contract?
No, we do not require contracts. We believe in earning your trust and satisfaction with every visit. Open communication and honest feedback are essential to us, so please let us know how we can better serve you.

– Are you insured, licensed, and bonded?
Yes, Carvalho’s Cleaning Services is fully insured and licensed, and all employees are bonded. We understand that your home is one of your most valuable assets, and we treat it as such. Whether you’re home or not during the cleaning, your key, belongings, and any gate codes, door codes, or alarm codes are handled with the utmost care. We keep all keys and access codes safe and secure throughout the process, so you can trust that your home is in good hands.

– Do you provide cleaning supplies, chemicals, and equipment?
Yes, we provide all necessary cleaning supplies, chemicals, and equipment. We use top-of-the-line products, including regular, hospital-grade, and green products. If you have specific products you’d like us to use, we’re happy to accommodate your preferences. Please note that an extra fee may apply for special product requests, or you are welcome to provide the specific products for our team.

– Should I do anything before my scheduled cleaning?
Tidying up before we arrive can save you money, as it allows us to focus on cleaning rather than straightening up. We also offer organization services; however, unless specifically requested, we concentrate solely on cleaning. Therefore, if you do not request our organization service, tidying up before we arrive is recommended.

– What if something is damaged during the cleaning?
We understand that certain items hold sentimental value and are priceless. Therefore, we treat your home with the utmost respect and care. However, as humans, we are not immune to errors. In the rare event of damage or breakage, we will make every effort to repair or replace the item. If necessary, insurance claims will be filed.

– Will I have the same cleaner for recurring services?
Yes, we make every effort to assign the same employee or team to your home for recurring services. We take detailed notes to ensure consistent care and a personalized experience. Our uniformed, insured, and bonded employees are dedicated to providing quality service with each visit. However, while we strive to send the same team for every cleaning, in cases of vacations, illness, or staff changes, we will assign another excellent member of our staff to seamlessly step in and maintain the high standards you expect.



– What if I need to change my scheduled cleaning?
We understand that schedules can change. If you need to reschedule, please contact our office at least 24 hours in advance, and we will arrange a new date. If you notify us on short notice, please be aware that the team assigned may not be available for reassignment. We receive many requests for cleaning appointments, and we reserve the time slot exclusively for you based on your initial booking. If you cancel or reschedule with insufficient notice, the staff may be left without work, as we do not schedule other jobs in the reserved time slot. If your scheduled cleaning falls on a major holiday, we will reach out to reschedule your service.

– What if I need to cancel a scheduled cleaning?
We appreciate receiving notice of cancellations at least 24 hours in advance. If you provide short notice and we cannot reassign the team, a $50 fee may be charged. Please understand that the team reserved for your cleaning will remain idle and may not have the opportunity to earn during that time, as we commit our schedule to your appointment. Additionally, we receive numerous requests for cleaning appointments, and any last-minute cancellations impact our ability to serve other clients. To cancel, please contact our office directly by calling or texting (954) 234-1788 or emailing contact@carvalhoscleaning.com. Deposits are non-refundable once a job is scheduled.

– What happens if the team cannot access my home or office?
If our team arrives and is unable to access your home or office, we will wait no longer than 15 minutes and will make every attempt to contact you. If access is not gained within this time frame, we will consider it a lockout. Payment in full is required before scheduling any further work. Please ensure you provide accurate access information to avoid any inconvenience.

– What time will Carvalho’s Cleaning arrive at my home?
Our work hours are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 2:00 PM. We strive to accommodate your preferred time, though we cannot always guarantee an exact arrival time. While we schedule a specific time for your appointment, please note that we allow a 1-hour window either before or after the scheduled time. This is to account for potential delays due to traffic, stops for fuel or meals, or if our team finishes the previous job earlier than expected. We’ll do our best to meet your needs and keep you informed.

– Can I get references?
Absolutely. If you’d like a list of references, please contact us.

– Can I get a free estimate?
Yes, we offer free, personalized estimates to better understand your home and cleaning needs. Estimates can be provided by email, phone, or text message. Occasionally, a video call may be necessary to assess specific details. In-person visits are rarely required but may be arranged for more complex situations, such as post- construction cleaning, commercial cleaning, or professional window cleaning that requires a detailed understanding. Please note that if a second in-person visit is needed, a $50 fee will apply.

– Why might a first-time cleaning take longer and cost more?
During the first cleaning, our team takes extra time to familiarize themselves with your home’s layout and specific needs. This ensures that we can provide thorough service and establish the right routine for future visits. Even if the initial visit is a standard cleaning, the cost may be slightly higher due to the extra attention required. However, we strongly recommend that the first visit be a deep cleaning to ensure a comprehensive and lasting clean.

– Is Carvalho’s Cleaning LLC part of a national franchise?

No, Carvalho’s Cleaning LLC is a small, family-owned business deeply rooted in the local community. We are dedicated to providing quality cleaning services and exceptional customer care. Choosing a small, local, family- owned business like ours offers distinct advantages. You’ll enjoy close, personalized communication, with quick and satisfactory access to our customer service. This allows us to build a strong, courteous relationship with you, ensuring your needs are met promptly and efficiently.

– Do I have to be home when the cleaners arrive?
Most clients are not home during the cleaning. If you prefer to be present, we can provide an approximate arrival time within a one-hour window. If you do not provide a key or door code and we are unable to access your home, we will consider it a lockout, and full payment is required before scheduling any further work. To avoid any inconvenience, please ensure you provide accurate access information. Additionally, our system will send a text message notification to your mobile device when our team is on the way, including an estimated arrival time.

– How are my keys protected?
Your key is coded as soon as it enters our office and is securely stored in a locked key box. On the day of your cleaning, the key is matched with your service ticket, and at the end of the day, it is returned to secure storage. Your key is stored with a code only—never with your name or address—for added security.

– What if my cleaning falls on a holiday?
If your scheduled cleaning falls on a holiday observed by Carvalho’s Cleaning, we will reach out to you to reschedule. We do not offer services on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We’ll make every effort to accommodate your needs.

– Can I hire your cleaner directly?
By entering into an agreement for services with Carvalho’s Cleaning, you agree not to solicit any of our staff members for home-related services. If you choose to hire one of our employees directly, please note that this is a violation of our non-solicitation agreement. A referral/training fee of $2,500 will be payable immediately, and the employee will be terminated from our employment as they will also be in breach of their own non- solicitation agreement.

– How do you handle pets?
At Carvalho’s Cleaning, we are a pet-friendly company and love animals. For the safety of both your pets and our staff, please ensure your pets are safely restrained or confined to an area that is not being cleaned. While we make every effort to accommodate indoor pets, animals may behave differently when their owners are not present. This precaution helps avoid any potential inconvenience and ensures a smooth cleaning experience.

– Do you offer gift certificates?
Yes, we offer gift certificates in any denomination, making them a perfect gift for any occasion. Recipients can use them for a wide range of our services, including:
Residential Cleaning
Commercial Cleaning
Professional Window Cleaning
Professional Carpet or Upholstery Cleaning
Professional Tile and Grout Cleaning
Pressure Washing
In addition, gift certificates can also be used for specific services such as organization, refrigerator or oven cleaning, and grill cleaning, among others.

– What should I know about your window cleaning service?
Please ensure that any items obstructing access to your windows are removed prior to our arrival. Additional charges may apply for the removal of screens, hardware, or other obstructions. We are not responsible for any damage to cracked or chipped windows or for debris on tempered glass in newer constructions.

– What should I know about your professional carpet and upholstery cleaning?
We use a truck-mounted steam cleaner for our carpet and upholstery cleaning services. This powerful system provides deep cleaning by using high-pressure steam to remove dirt, stains, and allergens. It also speeds up drying times and ensures a thorough clean. Please ensure that the area to be cleaned is free of personal items and accessible.

– What should I know about your professional tile and grout cleaning?
We use a truck-mounted steam cleaner for our tile and grout cleaning services. This advanced system provides deep cleaning with high-pressure steam, effectively removing dirt and grime from your tiles and grout. It ensures a thorough clean and faster drying times. For optimal results, please ensure that the area is free of personal items. Our dedicated team strives to deliver exceptional service and restore the beauty of your surfaces with minimal disruption.

– What if I’m not satisfied with the service?
Your satisfaction is our top priority. If you are not completely satisfied with our service, please notify us within 24 hours of your cleaning. We will return and re-clean any areas of concern at no additional charge. We do not offer refunds for services already provided, but we are committed to addressing any issues within 7 days of your report. Please note that if you do not allow us to remedy the issue, you forfeit your right to a remedy.