Carvalho’s Cleaning Service Terms and Policies
Effective Date: July 2026

Please read these Terms of Service carefully before scheduling or confirming your cleaning appointment. By requesting, scheduling, confirming, or allowing Carvalho’s Cleaning to perform services at your property, you acknowledge that you have read, understood, and agree to these Terms.

1. Scope of Services
Carvalho’s Cleaning provides professional residential and commercial cleaning services. Our services are limited to the cleaning tasks included in the service package or estimate approved by the client.
Unless specifically included in your estimate, our services do not include repairs, restoration, painting,
plumbing, electrical work, mold remediation, pest control, heavy decluttering, trash removal, or any
construction-related work.
Laundry, dishwashing, organizing, interior cabinet cleaning, interior appliance cleaning, professional window cleaning, pressure washing, carpet cleaning, upholstery cleaning, and other specialty services are available only when specifically requested, approved, and quoted.
Our pricing is based on the scope of work, not on the number of cleaners assigned or the time spent at the property.
Only the tasks specifically included in your selected service package or written estimate are included in your cleaning.

2. Estimates and Pricing
All estimates are based on the information, measurements, descriptions, and photographs provided by the client.
If the actual condition, size, occupancy, level of buildup, accessibility, or requested scope differs from what was represented, Carvalho’s Cleaning reserves the right to adjust the price before or during the service. No additional work will be performed without client approval whenever reasonably possible.
If the client declines the adjusted estimate, Carvalho’s Cleaning reserves the right to decline or discontinue the service without penalty.
Carvalho’s Cleaning also reserves the right to refuse or discontinue service at any time if the actual condition of the property materially differs from the information provided during the estimating process, if working conditions become unsafe, or if the requested work falls outside the agreed scope of services.

3. Initial Cleanings
First-time cleanings generally require more time and labor than recurring maintenance cleanings.
A deposit may be required to reserve your appointment. Deposits are applied toward the total cost of the service and become non-refundable once the appointment has been scheduled.

4. Payment Terms
Payment is due before the start of the scheduled service unless otherwise agreed in writing.
We currently accept:
• Credit Cards
• Debit Cards
• Zelle
• Venmo
We do not accept cash, personal checks, or PayPal.
Failure to submit payment before the scheduled service may result in the cancellation or postponement of your appointment.
Outstanding balances may be subject to applicable late fees, collection costs, and any other remedies permitted
by law.
The client authorizes Carvalho’s Cleaning to charge any payment method previously provided and authorized by the client for services rendered, approved additional services, cancellation fees, lockout charges, outstanding balances, or any other amounts due under these Terms. If the client authorizes Carvalho’s Cleaning to securely store a payment method for recurring or future services, such authorization shall remain in effect until revoked by the client in writing, to the extent permitted by applicable law.

5. Scheduling
Appointment times are estimated arrival windows.
Due to traffic, weather, previous appointments, unforeseen circumstances, or additional work requested by other clients, arrival times may vary.
Whenever reasonably possible, we will notify clients of significant delays.

6. Cancellations, Rescheduling and Lockouts
Please notify our office as early as possible if you need to cancel or reschedule your appointment.
Changes, cancellations, or rescheduling requests made less than 48 hours before the scheduled appointment are subject to a $50 cancellation fee.
If our team arrives and is unable to access the property due to locked doors, unavailable keys, incorrect entry codes, inaccessible gates, pets preventing entry, or any other circumstance beyond our control, the appointment will be considered a lockout, and the full service amount will be charged.
Arrival delays caused by the client do not extend the scheduled service time.

7. Client Responsibilities
The client agrees to provide safe and reasonable access to the property, including running water, electricity,
adequate lighting, climate control, and any required parking or entry instructions.
If utilities are unavailable or working conditions are unsafe, Carvalho’s Cleaning reserves the right to postpone or discontinue the service. Applicable cancellation or lockout fees may apply.
The client is responsible for ensuring that children are supervised and pets are secured while our team is working.

8. Safe Working Environment
The safety of our employees, independent contractors, and clients is our highest priority.
Carvalho’s Cleaning reserves the right to refuse, postpone, or discontinue service if our staff encounters unsafe or hazardous conditions, including but not limited to aggressive pets, unsecured firearms, illegal substances, excessive insect or rodent infestations, biohazards, human or animal waste, blood, bodily fluids, structural hazards, threatening behavior, or any condition that may place our staff at risk.
If service cannot be completed due to unsafe conditions, the client remains responsible for applicable charges.

9. Pre-Existing Conditions and Cleaning Limitations
Cleaning may reveal conditions that existed before our arrival but were hidden by dirt, dust, grease, soap residue, mineral deposits, oxidation, or general buildup.
Carvalho’s Cleaning is not responsible for pre-existing damage or conditions, including but not limited to scratches, chipped surfaces, loose grout, missing grout, deteriorated caulking, loose tiles, damaged finishes, rust, oxidation, hard water stains, mold, permanent discoloration, water damage, warped wood, construction defects, or improper installation.
Cleaning cannot restore or repair surfaces affected by age, normal wear and tear, neglect, permanent staining, defective materials, or previous damage.

10. Delicate and Valuable Items
Clients are responsible for securing valuable, fragile, sentimental, confidential, family heirlooms, or
irreplaceable items before our arrival.
This includes, but is not limited to, jewelry, cash, firearms, collectibles, artwork, antiques, prescription
medications, important documents, and electronic devices.
Carvalho’s Cleaning is not responsible for damage resulting from improperly secured wall décor, floating shelves, unstable furniture, loose mirrors, deteriorated blinds, or items with pre-existing damage or improper installation.

11. Service Concerns
We are committed to providing professional, high-quality cleaning services.
Concerns must be reported within 24 hours and before the area has been re-cleaned, repaired, altered, or accessed by another cleaning company.
If appropriate, Carvalho’s Cleaning will inspect the concern and may re-clean the affected area at no additional charge.
Refunds are not provided for services already performed.
Failure to allow Carvalho’s Cleaning the opportunity to inspect and, when appropriate, address the concern constitutes acceptance of the completed service.

12. Additional Services
Requests made after the cleaning has begun may result in additional charges.
Whenever reasonably possible, additional work will only be performed after client approval.

13. Communication
By scheduling service, the client agrees to receive appointment confirmations, reminders, invoices, payment notifications, and service-related communications by email, text message, or telephone.

14. Photographs
Carvalho’s Cleaning reserves the right to take photographs before, during, or after the service for quality control, documentation, training, estimating, or in connection with an insurance claim or payment dispute.
Such photographs will never be used for advertising, marketing, or social media without the client’s prior written consent.

15. Non-Solicitation
Our employees and independent contractors receive specialized training and represent a significant investment by Carvalho’s Cleaning.
Clients agree not to directly or indirectly hire, solicit, or employ any current employee or independent
contractor introduced through Carvalho’s Cleaning during the service relationship and for twelve months following the last completed service.
Violation of this provision may result in the assessment of a $2,500 referral and training fee, in addition to any other remedies available under applicable law.

16. Limitation of Liability
To the fullest extent permitted by Florida law, Carvalho’s Cleaning’s total liability arising from any claim related to the services provided shall not exceed the amount paid for the specific cleaning service giving rise to the claim.
Under no circumstances shall Carvalho’s Cleaning be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.
This limitation applies regardless of the legal theory asserted, whether based on contract, negligence, or otherwise, to the fullest extent permitted by applicable law.

17. No Oral Modifications
No verbal statement, promise, or representation made by any employee, cleaner, or representative of Carvalho’s
Cleaning shall modify these Terms of Service unless confirmed in writing by the owners or an authorized representative of Carvalho’s Cleaning.

18. Force Majeure
Carvalho’s Cleaning shall not be responsible for delays, interruptions, rescheduling, or cancellation of services resulting from circumstances beyond our reasonable control, including but not limited to severe weather, hurricanes, flooding, power outages, road closures, government actions, public emergencies, labor disruptions, or other events that make service impracticable or unsafe.

19. Entire Agreement
These Terms of Service constitute the entire agreement between the client and Carvalho’s Cleaning regarding the services provided and supersede all prior or contemporaneous oral or written discussions, representations, estimates, understandings, or agreements relating to such services.
No amendment, waiver, or modification of these Terms shall be effective unless made in writing by Carvalho’s Cleaning.

20. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida.
Any legal action or proceeding arising out of or relating to these Terms or the services provided by Carvalho’s
Cleaning shall be brought in a court of competent jurisdiction located in Broward County or Palm Beach County, Florida, unless otherwise required by applicable law.

21. Updates to These Terms
Carvalho’s Cleaning reserves the right to update or modify these Terms of Service at any time.
The most current version published on our website supersedes all previous versions and becomes effective upon publication. Clients are encouraged to review the current version of these Terms before scheduling future services.
Continued use of our services after any update constitutes acceptance of the revised Terms.
Thank you for choosing Carvalho’s Cleaning. We sincerely appreciate your trust and look forward to providing exceptional service for your home or business