Our Policy

PLEASE TAKE A TIME TO READ ALL OUR TERMS BELOW BEFORE CONFIRM YOUR CLEANING

OUR CLEANING SERVICES POLICY TERMS

About Delay
Please remember, because of various problems that can happen during the day, such as traffic issues, reschedule or cancellation of a previous customer, or delay in a house that requires extra cleaning time, our staff can arrive up to 1 hour early or late for your appointment.
We will be calling you if there is any change in your appointment time during the day.

Our Security Policy
1. For security reasons, ours employees do not clean Human or animal waste and body fluids including feces, urine, blood, vomit, spinal fluid, seminal fluid, and amniotic fluid.
2. If, for some reason our team does not feel safe to come into your home, they can cancel or stop cleaning and leave your house without any prior notice.

About Supply
We provide standard cleaning supplies . We just ask you to provide paper towel and a garbage bag. If your house needs any special product, like wax to laminated floor or special product to marble floor, please provide it for us on the day of the cleaning.
About Extra Charge Policy

Our services are by job, not by hour. And our greatest demand is for regular services. Our regular services include: Take dust off from everywhere, wash the bathrooms, cleaning the kitchen, make the beds, vacuuming and mopping the floors. If you need any service than regular, it is considered extra service and we are paid for it. Some examples of extra services:
• Refrigerators/Freezers/Oven in.
• Kitchen/Bathrooms cabinets in.
• Mirrored Walls.
• Wash Fans/Chandelier/Light Fixtures (reachable).
• Wash Baseboards.
• Professional Windows cleaning In and Out.
• Professional carpet cleaning.
• Laundry in your own place.
• Organize Closets, Shelving, Kitchens and Garages.
• Replace Light Bulbs, A/C Filters, Smoke Alarm Batteries (provided by the owner).
• Sweep patio or garage.
• Grocery shopping.
• Carry duvets or blanket for laundry.

The cleaning estimate will be given before the service is done. And nothing can be done than the agreement. So please be truthful and objective when asking for the cleaning estimate. That way we can give you an accurate estimate of everything you need.

About Payments

You may pay by cash, check, or credit card. Payment is due at the time of service, unless arranged otherwise. If you do not intend to be at home during the cleaning, you may choose to either leave cash or a check inside a sealed envelope on the kitchen counter the morning of your house cleaning or pay online via our website by clicking “PAY ONLINE” on the payments page. A $30.00 fee will be assessed for all returned checks. If you prefer to make a bank transfer, a $15.00 fee will be assessed for that.

If the cleaning estimate amount is above $500.00 we will receive half the payment prior to the cleaning and the remainder when the cleaning is ready and verified by both our staff and the client.

Commercial Clients
All monthly payments are made before cleaning is carried out.
Most of our commercial clients choose to make monthly payments. And most of them do by credit card. If the you prefer to make the monthly payment by check, you should send the check to our office.

******HIRING OF CARVALHO'S CLEANING STAFF AGREEMENT******
All of our cleaners have signed a “Non-Compete Agreement” with Carvalho's Cleaning. Therefore they are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their employment with Carvalho's Cleaning or for (2) two years following leaving or termination of employment, without written approval from Carvalho's Cleaning. Therefore, you agree not to hire past or present cleaning team members of Cleaning Services Club for a period of not less than 2 years from the date the team member last worked for Carvalho's Cleaning.
A great deal of time and resources are put into hiring our staff. However, in the event you feel you must hire a team member of Carvalho's Cleaning in spite of this agreement, then  $2,500.00 placement fee is due immediately upon employment of the past/present team member, regardless of whether the employment is regular or on a contract basis. In this event and payment is not received within 30 days of written notice and an account requires legal or collection action, client/homeowner agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. Moreover, Carvalho's Cleaning reserves the right to place a lien and or a judgment upon your primary or rental home for a delinquent payment and you the homeowner agrees to pay all legal fees and time spent for remedy.*****

PROMOTIONAL PRICE FOR RECURRING CUSTOMERS –  Call us to have a fixed price for a recurrent cleaning (weekly, bi weekly or monthly cleaning).
Please call us if you need more details.
Sincerely,
Carvalho's Cleaning Team

here’s the why, when you choose Carvalho’s Cleaning.

No contracts. No hassle.

No matter what you need cleaned,
you can rely on us to get it done.

It’s that simple!