What makes a great cleaning company from a bad one? Or even an okay one? There are two basic elements that everybody can probably agree on: Whether or not they do a good job cleaning and if they are reliable.
But there’s a third element that is just as important, if not more important, than these first two: Whether they genuinely care about pleasing their customers.
Cleaning Quality and Reliability
The first feature of a top-quality cleaning company is also the most obvious: Do they do a good job of cleaning? If not, nothing else matters. Nobody wants to pay for a cleaning service that does a poor job. Or one that does a great job most of the time but drops the ball now and again.
Instead, a truly great cleaning company consistently provides top-quality cleaning services. While everybody has bad days, clients don’t want excuses, they want clean homes and businesses.
Reliability is equally important. If a cleaning company does a great job but doesn’t show up on time, constantly is rescheduling cleaning appointments, or fails to show up at all once in a while, it’s never going to enter that top tier of elite cleaning companies.
Customer Satisfaction
Finally, there is customer satisfaction. Superior cleaning companies need to focus on the client’s needs first and foremost. They need to be willing to adapt to changes in scheduling, the addition of new cleaning responsibilities, and continually maintain positive and upbeat relations with clients both in-person and on the phone.
Even if a cleaning company is reliable and does a great job consistently if they are unpleasant to work with or inflexible, they can’t ever be a great cleaning company.
For a residential and commercial cleaning company that embodies all three of these elements, you need look no further than Carvalho’s Cleaning.
