One of the worst phone calls you can get as a vacation rental owner is when an angry tenant calls to complain that they arrived to find a property that hadn’t been cleaned. It means that you’ve been “ghosted” by your cleaning contractor.
Ghost cleaners don’t show up for their cleaning appointments. Like ephemeral spirits, they are invisible because they aren’t there. And if you own vacation property that is hundreds or even thousands 0f miles away from where you live, there’s not much you can do to resolve the situation — except hire a more responsible vacation rental cleaning contractor, like Carvalho’s Cleaning.
Spooky Situation
When renters arrive to find a vacation rental property that hasn’t been properly cleaned, they probably aren’t coming back. And repeat clients are the bread and butter of the vacation rental industry. It can be difficult to find, vet, and secure payment from a vacation renter. So when you lose one due to ghost cleaners, it’s doubly frustrating.
There are plenty of vacation property cleaning companies that overbook. And when you are the client they don’t get around to servicing, it can cost you real money in both the short term and the long run. With today’s social media, when one renter is disappointed, dozens of other potential renters are going to hear about it. And when you get a reputation as a poorly maintained property, you can be sure people will move on to somebody else.
Carvalho’s Cleaning
At Carvalho’s Cleaning, we don’t overbook our clients and we don’t ghost them either. When you book us to clean your vacation rental, you can be sure the job will get done properly.
Don’t get ghosted by irresponsible and unscrupulous vacation rental cleaning contractors. Get it right the first time with Carvalho’s Cleaning. There’s nothing scary about it.
